Privacy Principles
Privacy at Cazonia is woven into every part of the guest journey – from the moment you reserve a table to the instant you step back out into the city. We treat personal information with the same care and discretion as our private lounges and gaming salons.
Our approach to privacy is based on the following guiding values:
- Transparency: We clearly explain what information we collect, why we collect it, and how it is used, shared, and retained.
- Purpose limitation: We only process personal data for specific, legitimate, and proportionate purposes connected to your dining, casino, lounge, event, or editorial experience.
- Data minimisation: We collect only the information we need to provide and enhance our services and meet regulatory obligations.
- Security and discretion: We protect information using technical, organisational, and physical safeguards appropriate to a premium, in-person venue.
- Guest control: Where possible, we provide clear choices and honour your preferences regarding communications, cookies, and use of your data.
- Regulatory alignment: We aim to handle personal data in line with applicable privacy regulations, including European data protection principles.
These principles guide how we manage information relating to diners, casino guests, lounge visitors, event attendees, website visitors, suppliers, and partners.
Types of Information Collected
Depending on how you interact with Cazonia – whether you dine with us, visit the casino, attend an event, relax in our private lounges, or browse our website – we may collect and process the following categories of information:
Guest and reservation details
- Identification and contact details (such as name, title, telephone number, email address, and preferred communication language)
- Reservation and booking details for the restaurant, casino experiences, lounges, or events (such as date, time, party size, occasion, and specific requests)
- Preference information (such as seating preferences, menu interests, dietary notes you choose to disclose, or ambience preferences)
- Stay or visit pattern information (such as frequency of visits or history of prior reservations at Cazonia)
Casino and lounge information
- Details collected to comply with applicable gaming, anti-money laundering (AML), and responsible gaming regulations (such as identification details or age verification records)
- Information relating to participation in casino tables, events, or exclusive lounge programmes where required by law or venue policy
Communications and feedback
- Information you provide when completing our contact or feedback forms on /contact-us/
- Messages, enquiries, and correspondence you send by email, phone, or other supported channels
- Responses to surveys, questionnaires, or editorial feedback that you voluntarily provide
Website and technical information
When you visit cazonia.com, we may use limited cookies and analytics tools to understand engagement with our content:
- Device and browser information (such as browser type and version, approximate location based on IP address, operating system, and device type)
- Usage data (such as pages visited, time spent on pages, referring URLs, and paths taken through our informational site)
- Cookie and preference information (such as consents you provide via our cookie banner and your newsletter sign-up preferences)
Sensitive or special categories of data
We generally avoid collecting sensitive categories of data (such as health, religion, or biometric data). However, you may choose to disclose limited information, for example when sharing dietary requirements, accessibility needs, or health-related requests. Where you do so, we use this information solely to provide the requested service and handle it with added discretion.
Use of Information
We use the information we collect for carefully defined purposes that support a seamless, secure, and personalised Cazonia experience.
Delivering and enhancing our services
- Managing restaurant, lounge, and event reservations, including confirmations, modifications, and waiting lists
- Preparing for your visit, including tailoring seating, ambience, and service according to your stated preferences
- Coordinating your experience across dining, casino, and lounge areas for a cohesive, high-touch stay
- Responding to questions, feedback, or service requests submitted via /contact-us/ or other channels
Personalised communication and engagement
- Sending reservation confirmations, reminders, and important updates relating to your booking or event
- Sharing curated information about upcoming experiences, events, or seasonal menus where permitted by law and your communication preferences
- Recommending relevant articles, resources, or experiences on our editorial /editorial/ page
Safety, compliance, and venue integrity
- Complying with legal, regulatory, and licensing obligations relating to gaming, hospitality, and financial controls
- Supporting responsible gaming practices, identity verification, age checks, and fraud prevention measures
- Maintaining the security of the venue, guests, and staff, including incident management and risk assessment
Analytics and service optimisation
- Analysing how visitors use our website and editorial content in order to improve navigation, discoverability, and clarity
- Refining our menus, casino offerings, lounge services, and events based on aggregated, anonymised insights
- Monitoring and improving the performance, stability, and accessibility of our digital properties
Where required by law, we rely on appropriate legal bases for processing, such as the performance of a contract (for reservations and services), compliance with legal obligations, legitimate interests in operating and improving our venue and website, and, where applicable, your consent.
Information Sharing
We do not sell your personal data. We share information only where necessary, proportionate, and consistent with our privacy principles.
Service providers and operational partners
We may share information with carefully selected third parties that support the daily operation of Cazonia, such as:
- Reservation and table management platforms that help us coordinate bookings, waiting lists, and seating plans
- Secure payment and billing providers that handle transaction processing and related documentation
- IT, hosting, and analytics providers that help us operate and maintain our website and internal systems
- Communication tools used to send confirmations, notifications, and service-related messages
These partners are engaged under appropriate agreements and are required to handle personal data in line with contractual, confidentiality, and legal requirements.
Regulatory, legal, and venue protection
We may share personal information where we believe it is reasonably necessary to:
- Comply with applicable laws, regulations, or licensing conditions, including those governing gaming and hospitality
- Respond to lawful requests from public authorities or law enforcement, subject to applicable legal safeguards
- Protect the safety, rights, and property of our guests, staff, partners, and the Cazonia venue
- Investigate and respond to suspected fraud, security incidents, or other harmful activity
Business continuity
In the context of internal reorganisation, restructuring, or potential acquisition of Cazonia, personal data may be shared under appropriate safeguards with parties involved in the process, strictly for assessing and ensuring business continuity and only to the extent permitted by law.
Data Security
We treat personal data with the same care as our most exclusive tables and lounges. We use a combination of technical, organisational, and physical measures to safeguard the confidentiality, integrity, and availability of your information.
Technical and organisational safeguards
- Use of secure networks, access controls, and authentication measures to limit data access to authorised personnel
- Encryption and other security controls for data in transit and, where appropriate, at rest
- Regular review of access rights and staff training on privacy, confidentiality, and data protection expectations
- Defined procedures for handling incidents, suspected breaches, and data protection requests
Physical venue security
Our physical spaces are designed to protect both comfort and discretion. Access to staff areas and critical systems is restricted, and where required by law or licensing conditions, security and surveillance measures may be in place to maintain venue safety. Any such measures are applied in line with applicable legal requirements.
While no system can be guaranteed fully secure, we continuously evaluate and refine our measures to remain aligned with our eco-luxury standards and regulatory obligations.
Retention of Information
We keep personal data only for as long as it is needed to fulfil the purposes described in this Privacy Policy, to meet legal and regulatory requirements, or to resolve disputes and enforce our agreements.
General retention approach
- Reservation and visit records: Retained for a period that allows us to manage your bookings, address any follow-up questions, and understand guest patterns, subject to legal and accounting requirements.
- Casino and regulatory records: Retained in line with applicable gaming, AML, and licensing obligations, which may require specific minimum retention periods.
- Financial and transaction records: Retained for periods required by tax, accounting, and financial regulations.
- Marketing and communication preferences: Retained for as long as you maintain your preferences or subscription, or until you opt out or request deletion, subject to legal constraints.
- Website analytics data: Retained in aggregated or pseudonymised form where possible, for a period that supports performance monitoring and improvement.
When personal data is no longer required, we either securely delete it, anonymise it, or, where deletion is not technically feasible, we store it in a secure, restricted-access form until deletion can occur.
Your Privacy Rights
Subject to applicable laws and certain limitations, you may have rights relating to how we process your personal data. These rights typically include:
- Right of access: To request confirmation of whether we process your personal data and to receive a copy of that data.
- Right to rectification: To request correction of inaccurate or incomplete personal data we hold about you.
- Right to erasure: To request deletion of your personal data, particularly where it is no longer needed for the original purpose and we are not legally required to retain it.
- Right to restriction: To request that we limit the processing of your personal data in certain circumstances.
- Right to object: To object to processing based on our legitimate interests and, where applicable, to object to direct marketing.
- Right to data portability: To request that we provide certain personal data in a structured, commonly used, and machine-readable format, or, where technically feasible, transmit it to another controller.
- Right to withdraw consent: Where we rely on consent, you may withdraw it at any time without affecting the lawfulness of processing carried out before withdrawal.
To exercise any of these rights, please contact us using the details in the Contact for Privacy Matters section. We may need to verify your identity to help protect your privacy and security before acting on certain requests.
If you have concerns about how we handle your personal data, you may also have the right to lodge a complaint with a competent data protection authority. We encourage you to contact us first so we can address your concerns directly and promptly.
Contact for Privacy Matters
If you have questions, requests, or concerns about this Privacy Policy or how Cazonia handles your personal information, we invite you to contact us. We aim to respond with the same care and attention that defines our service throughout the restaurant, casino, and lounges.
You can reach us through the contact options provided on our Contact Us page. When contacting us about privacy:
- Describe the nature of your request or concern as clearly as possible
- Indicate whether your enquiry relates to a specific reservation, visit date, or communication you received from us
- Refrain from including unnecessary sensitive information in your initial message
We may ask for additional information or documentation where needed to verify your identity or to locate the relevant records. This is done solely to protect your data and respond accurately to your request.
From time to time, we may update this Privacy Policy to reflect changes in our services, regulatory requirements, or internal practices. The updated version will be published on this page with a revised effective date. We encourage you to revisit this page periodically, especially before making a reservation or submitting new information through our site.