Contact Our Concierge

Reach out to Cazonia’s expert liaison team for reservations, private event requests, or personalized assistance. Whether you seek to book a table, arrange a guided casino experience, or inquire about exclusive lounge access, our concierge is ready to curate your perfect evening in the heart of Prague.

Cazonia is an exclusively offline destination: a land-based fine-dining restaurant integrated with an elite casino in Prague. No online gambling services are offered.

Venue Location Details

At the heart of Prague’s golden evenings

Find Cazonia nestled in the heart of Prague, where gourmet dining and elite gaming meet under one roof. Our Mediterranean boho chic interiors flow from restaurant to casino floor, creating a seamless journey from aperitif to final hand.

Physical address

Cazonia Restaurant & Casino
Staroměstská 18
110 00 Prague 1
Czech Republic

Guest arrival

  • Warmly welcoming both local guests and international visitors
  • Valet service available at the main entrance
  • Private underground parking for confirmed reservations
  • Discreet side entrance for VIP and hosted groups
View Map & Directions

Direct Call & Messaging Lines

Instant contact with our front desk

Connect instantly with our concierge, restaurant hosts, or casino liaison team via your preferred channel for rapid confirmations and real-time guidance.

Front desk & reservations

Phone: +420 224 583 719
Hours: Daily, 11:00 – 02:00 (local time)

Messaging concierge

WhatsApp Business: Message Cazonia Concierge
iMessage: [email protected]

For the swiftest assistance, share your preferred date, time, group size, and whether your focus is dining, casino play, or private lounge access.

VIP & Club Partnerships

Curated alliances for discerning guests

Discover how Cazonia partners with luxury travel agents, fine-dining critics, and global VIP clubs to craft Prague experiences that feel both effortless and unforgettable.

  • Tailored itineraries combining tasting menus with hosted casino evenings
  • Priority access to Private Lounges for members and top-tier clients
  • Editorial and media tasting previews coordinated with our culinary team
  • Co-branded events, buy-outs, and seasonal showcases

For partnership discussions, please introduce your agency, publication, or club, along with typical group size, visit frequency, and preferred collaboration style.

Connect with a Partnership Coordinator

Accessibility Commitments

Eco-luxury, designed for every guest

At Cazonia, accessibility is elevated. We combine barrier-free pathways with attentive, multilingual staff to ensure a seamless, dignified experience for every guest across both restaurant and casino areas.

On-site features

  • Barrier-free entranceways and step-free circulation between key areas
  • Accessible restrooms within immediate reach of dining and gaming spaces
  • Quiet seating zones for guests who prefer calmer acoustics
  • Guided assistance from arrival through check-in upon request

Assistance & languages

  • Dedicated staff support for mobility needs and escorted wayfinding
  • Multi-language assistance (Czech, English, and additional languages on request)
  • Menu guidance for dietary, religious, and cultural considerations
  • Clear signage for age-restricted casino areas and non-smoking zones

If you have specific accessibility requests, please detail them in the booking form so we can prepare your visit in advance.

Feedback & Suggestions

Your voice shapes the Cazonia experience

Share your impressions, compliments, or candid suggestions via our feedback portal. Each message is reviewed by our leadership team to continuously refine both culinary and casino experiences.

Frequently Asked Contact Questions

Before you call or write

Review concise answers to the questions our concierge team receives most often regarding our restaurant, casino, and lounges.

What are your operating hours?
The restaurant typically serves from 17:00 to 23:00, while the casino remains open into the early hours. Exact seasonal hours can be confirmed via our front desk phone line.
What age restrictions apply?
Guests must be at least 18 years old to enter and play in the casino areas. The restaurant welcomes younger guests in designated zones, subject to local regulations. Valid ID may be required at check-in.
Can you accommodate dietary requirements?
Yes. Please inform us of any allergies, intolerances, or dietary preferences when contacting us. Our culinary team can prepare tailored menus and suggest suitable tasting journeys.
What is your smoking policy?
Cazonia maintains clearly separated smoking and non-smoking areas, particularly within the casino. Our concierge will be pleased to seat you in your preferred environment.
Do you offer private dining or event services?
Yes. We host intimate celebrations, corporate gatherings, and curated casino evenings in our Private Lounges. Share your event details via the inquiry form, and our team will craft a bespoke proposal.
Is online gambling available through Cazonia?
No. Cazonia is strictly a land-based, physical establishment in Prague and does not provide online gambling services of any kind.
Read More Guest Guidance

Design your perfect night across dining, casino and lounges

From the first glass poured in our Artisan Menu restaurant to the final hand played in our Grand Casino Guide and the hush of our Private Lounges, every detail at Cazonia is crafted for pleasure. Continue exploring what awaits you in Prague.